EXCHANGE & RETURNS POLICY

MXED only accepts exchanges & returns that meet the following requirements: 

  • Wrong size(s) shipped due to our error
  • Incorrect item(s) shipped due to our error
  • Print or material flaws due to production error; picture documentation is required

Note: Claims must be submitted no later than 15 days after delivery date.

MXED will not accept credits or returns for the following:

  • Customer provided an incorrect address
  • Courier deems the address as insufficient
  • Customer ordered wrong size
  • Buyers remorse

Note: Exceptions can be made for credits, exchanges, or returns that fall outside of MXED's Exchange & Return Policy at the retailers expense.

EXCHANGE & RETURNS PROCESS

If your products qualifies for a return or exchange, please follow the steps below to submit a claim for the items you wish to return in the MXED Dashboard.

Store Orders
Order #
(click link)
Report Issue
Issue description
Attach Files
(defective product images)
Report Issue

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