What is the return policy?
EXCHANGE & RETURNS POLICY
MXED only accepts exchanges & returns that meet the following requirements:
- Wrong size(s) shipped due to our error
- Incorrect item(s) shipped due to our error
- Print or material flaws due to production error; picture documentation is required
Note: Claims must be submitted no later than 15 days after delivery date.
MXED will not accept credits or returns for the following:
- Customer provided an incorrect address
- Courier deems the address as insufficient
- Customer ordered wrong size
- Buyers remorse
Note: Exceptions can be made for credits, exchanges, or returns that fall outside of MXED's Exchange & Return Policy at the retailers expense.
EXCHANGE & RETURNS PROCESS
If your products qualifies for a return or exchange, please follow the steps below to submit a claim for the items you wish to return in the MXED Dashboard.
Order # (click link)
Attach Files (defective product images)